This change will help Dell laptops and computers meet TPM 2.0 requirements when installing and updating Microsoft's Windows 11.
How to update TPM 1.2 to 2.0
Step 1. Visit Dell's product support page here.
Step 2. Enter the Service TAG of the machine or select the machine you are using in the Dell product list
Step 3. Click on Drivers & Downloads tab, click Find drivers
Step 4. Select Security in the category menu
Step 5. Search for Dell TPM 2.0 firmware update file download. In case there are many TPM 2.0 files, you should choose the file with the most recent update date.
Step 6. If found you can download
Step 7. After downloading, double-click to open and run the file
Step 8. The machine will automatically update to TPM 2.0 after restarting
Fix "The TPM is Owned. Please Clear the TPM and try again" error
Every time the Windows 10 system with TPM is restarted, Windows 10 will automatically take over the TPM. Updating to TPM 2.0 or downgrading to TPM 1.2 both requires releasing control of the TPM to be successful.
If you do not release the TPM, you will receive the error message "The TPM is Owned. Please Clear the TPM and try again" when running the update or downgrade file.
How to release control of TPM
Step 1. Run PowerShell as Administrator by pressing the Start button then enter PowerShell and then right-click to select Run as Administrator.
Step 2. In PowerShell, enter the Disable-TpmAutoProvisioning command and then press Enter.
Step 3. If the Dell Data Protection (DDP) feature is installed, you need to perform the following additional steps:
Step 4. Click Start then type tpm.msc then Enter to open the TPM management window.
Step 5. Select Clear TPM in the rightmost pane.
Step 6. The system will automatically reboot to complete the change.
Step 7. Don't access the BIOS, let the computer access Windows again.
Step 8. Run the TPM 2.0 update file again (or downgrade TPM 1.2) with the power always plugged in
Step 9. If Dell Data Protection (DDP) is installed, additional steps are required:
Dell laptops and computers can be upgraded from TPM 1.2 to TPM 2.0
You can click to enlarge the image and then find out if your Dell computer can upgrade from TPM 1.2 to TPM 2.0:
Latitude series:
Precision Series
OptiPlex series
XPS series
Other models
As mentioned in the note at the top of the article, upgrading TPM, updating BIOS is quite risky. In addition, Dell latpop is also considered to be not compatible with Windows 11. Therefore, you need to consider carefully before following the instructions in this article.
TipsMake.com will not be responsible if your computer encounters any problems. Good luck!
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